FIRST OF ALL, WHAT DOES “FACHA” MEAN?
- “Facha” is an argentinian slang to say to someone that has good looks, that is well dressed, that has a cool vibe
WHAT IS RECYCLED LEATHER?
- The recycled leather is a manufactured material, result of discards linked to the leather industry
- It’s a sustainable, durable material, with great structure and resistance to prolonged use
- This material is manufactured by a worker cooperative in Buenos Aires, with its factory open to the customer, keeping in sight the manufacturing processes
WHAT´S OUR PRODUCT CARE RECOMMENDATIONS?
- We carefully select each piece of leather in order to guarantee the best quality of every single FACHA product
- It’s important to protect the product from humidity, avoid contact with liquids, hand cream, perfume, cosmetics and any oil-based substances. Exposure to direct light or heat may also be harmful
- If the recycled leather does come into contact with water or any of these substances, you should clean it gently with a clean and dry absorbent cloth
- Be careful not to rub the product against coarse, abrasive or sharp surfaces that may scratch the recycled leather
- Storage also matters. We recommend storing the product in a dry place where it is properly accommodated in order to avoid deformation
WHAT´S OUR SHIPPING PROCEDURE?
- International orders are shipped via Fedex
- After you place an order, you will receive an order confirmation email
- Orders are processed within 1-2 business days pending availability and credit verification
- Delivery addresses cannot be changed or edited after an order is placed
- Once your order has been processed you will receive an email with confirmation of your order’s ship date
- We estimate you will receive your order within 5-7 business days of its ship date however, shipping times do vary
Taxes and Customs
- FACHA is not responsible for any duties, taxes or fees associated with the import and final delivery of your order
- If shipment is refused we will refund you for the value of the shipment
- Delivery times are estimates. Delivery can take longer than expected due to customs clearance procedures in certain countries
- FACHA is not responsible for unanticipated delays by carriers or customs clearance
WHAT´S OUR RETURN POLICY?
- We accept returns initiated within 15 days of delivery of your order
- To be eligible for a return, items must be unused and in their original packaging
- To complete a return, email email@example.com with your Order Number and reason for return
- Items returned that are not in their original condition or missing parts for reasons not due to our error will not be accepted
- Items sold during a Sale are not eligible for returns
- Customers are responsible for the cost of return shipments
- We recommend packages be returned via traceable carrier and insured to the full amount of the merchandise
- We are not responsible for lost or missing packages
- Once your return is received and inspected, we will send you an email to notify you that your returned item has been received and a refund has been approved or rejected
- If approved, your refund will be processed and a credit will automatically be applied to your original method of payment
- If you haven’t received a refund please check your bank account and contact your credit card company, it may take some time before you refund is officially posted
- If you’ve done this and still have not received your refund email us at firstname.lastname@example.org
- Exchange requests must be initiated within 15 days of receiving your order
- Customers are responsible for return shipping
- If you need to exchange your purchase, email email@example.com
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